DOMESTIC SHIPPING

Carrier

We ship across Australia via Australia Post.

Rates

Orders over $300

Free Express Shipping

Orders under $300

Flat rate standard shipping: $10
Flat rate express post shipping: $15

Definitions

Express Post: Express Post shipping means your parcel will arrive to you within 1-3 business days after your order has been dispatched with a tracking number.

Same day dispatch if ordered by 2pm: All online orders are processed Monday to Friday only. If you place an order before 2pm, we will dispatch the same day.

INTERNATIONAL SHIPPING

Carrier

We ship internationally via Australia Post.

Rates

Flat rate standard shipping: $AU35
Flat rate express post shipping: $AU45

Shipping times

Standard shipping: 5-20 business days
Express shipping: 3-7 business days

TRACKING YOUR ORDER

Once your goods have been dispatched you will receive an email with a tracking number (please check your spam/junk folder for your email in case it is treated as such).

Please note your order can take a few hours to become available for tracking after you receive this number. If you are unable to locate the tracking number in your dispatched email notification you are welcome to contact us at info@ivydc.com.au . We can then provide to you the tracking number.

If using Australia Post to track your order, please go to auspost.com or the website of your national postal service.

Please note: that any spaces before or after your tracking number will make it appear invalid. Australia Post will only update the tracking status as it leaves Toowoomba and then again when it reaches your nearest post office (generally the day it is delivered to you), therefore if the only entry says Toowoomba, that means it is in transit to you.

Important to note

• Please ensure that all details including the correct address is entered at checkout. We do not accept any responsibility if you do not receive your item due to us receiving incorrect address details.

• Once your parcel(s) have been dispatched, they are then property of Australia Post.

• Ivy Designer Collections is no longer legally responsible for any loss or damaged goods. If you are experiencing any delays we can assist to track your parcel. Contact us at info@ivydc.com.au  

• Please note all prices on Ivy Designer Collections are quoted in Australian Dollars, and international customs charges and taxes are payable by the receiver. Ivy Designer Collections are not responsible for any additional charges incurred for shipping orders internationally. For more information on customs charges for each country please contact your customs authority.