We offer easy returns and exchanges for Australian orders within 14 days of delivery. We want you to be completely in love with your purchase and if you change your mind for any reason, there are a number of options available for you to return your item to us.
Returned items must be unworn, unused and in perfect condition with all original tags and packaging intact.
If your return does not comply with these conditions we cannot accept your items and they may be rejected and returned to you.
Full price items can be returned for a full refund, credit note or size exchange.
Sale items, including styles marked down during a flash sale, can be returned for a credit note or free size exchange only.
A return fee of $9.90 will apply to Australian returns to cover the return shipping label, and will be deducted from the refund or credit note amount.
Online orders may be returned to in store at no cost, however the return must be lodged online prior to returning in store.
To lodge your return, please login via your Customer Account Portal with your email address used to purchase your item/s. Follow the steps to send your return for approval & processing.
EXCHANGES
We offer free and easy online size exchanges within 14 days from delivery.Submit your online return through your Customer Account Portal and follow the steps to select a new size.
Exchange items will be dispatched free of charge once your return label has been scanned in transit by the courier. Please note, we are unable to hold your item until your package has been scanned is in transit, we encourage you to drop it off as quickly as possible to avoid missing out.If the size you are hoping to exchange for is no longer available at the time of processing, a refund or credit note will be issued depending on the item’s eligibility.
REFUNDS
If your return is eligible for a refund, you will be refunded back to your original payment method, less the return shipping fee and any original shipping fees. Once the refund has been issued, you will be notified via email. Please allow up to five business days for this amount to appear in your account.
CREDIT NOTES
Credit notes are valid for three years from issue date, and will be emailed to you with a unique code to use online or in-store. If you have purchased an item using a credit note, you will be issued a new credit note as a return.
FINAL SALE
Final sale refers to items that are marked down during a special offer, or are marked to clear. Item/s marked as "final sale" cannot be returned for a refund or store credit, unless in the event of them being faulty. Items are eligible for direct size exchange, pending size availability.
Please note, if your desired exchange size is not available, you cannot return the item for store credit or refund.
If final sale items are returned despite this policy, items will be sent back to you at an additional charge.
GIFT CARDS
Gift Cards are not eligible for return.
PROCESSING TIME FOR RETURNS
Please allow up to 3 business days for your return to be processed. You will receive an email when our team has received your return and again when your return is processed. Please contact us at hello@ivydc.com.au if you need assistance.
INCORRECT OR FAULTY ITEMS
All items are quality controlled to a high standard before dispatch, but if you receive an item that is not 100% right please contact us at hello@ivydc.com.au with your order number and images of the fault or issue and we will work with you to resolve it as soon as possible.
Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.